RETURNS & EXCHANGES
60 DAY RETURNS - NO RESTOCKING FEES!
FREE U.S. return shipping! Returns postmarked within 30 days of the delivery date receive free return shipping.
- We accept returns of eligible items postmarked within 30 days of the delivery date. Returns received after the 30 days & within 60 days are eligible for a refund in the form of store credit only.
- Store credit for returns received between 31-60 days will be issued in the form of an eGift Card to the email address associated with your order.
- Refunds are issued to your original payment method or in the form of Momiform Store Credit, via eGift Card. Refunds cannot be issued to alternate cards or different forms of payment. All orders placed using a pre-paid gift card will be refunded to the original pre-paid gift card unless otherwise requested.
- All items will be inspected upon arrival and must be returned unworn, unwashed, undamaged, unused, unaltered and with all original tags attached to the garment. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
Items Not Eligible for Refund or Store Credit:
- Returns received after 60 days of the original order delivery date
- Shipping charges, except in cases in which we have made a shipping error
- Momiform eGift Cards
- Giveaways or promotional items with retail value
- Returns received in damaged/worn condition
- All accessories, scarves, intimates, photoshoot gowns, skincare, bags and clearance items are final sale and not eligible for returns or exchange
- Final Sale items cannot be returned, refunded or exchanged
- Refunds are issued to your original method of payment or in the form of Momiform Store Credit, via eGift Card. Refunds cannot be issued to alternate cards or different forms of payment.
- Momiform Store Credit, via eGift Card (Get your refund faster!) - If using a Momiform pre-paid label, you will receive an email with your Momiform eGift Card within 24 hours of your return package being received and scanned by the carrier. If you are returning items that were paid for using an existing Momiform eGift Card, you will be issued a new Momiform eGift Card with an updated balance.
- NOTE: Momiform eGift Card balances cannot be transferred to credit cards or to any other methods of payment (Amazon Pay, Apple Pay, Android Pay, Paypal, etc).
- Original Method of Payment - You will receive a refund to your original method of payment within 3-5 business days after your package is received at our returns warehouse. If you would like your refund faster, please select the Momiform Store Credit option.
- Combined Payment Method (Momiform eGift Card + Other Payment Methods) - If you used a Momiform eGift Card combined with another payment method, we will first refund the total amount charged to the alternate form of payment. The remaining balance will be returned to you via your original Momiform eGift Card.
- At this time, we are not able to offer direct exchanges. All returned items will be refunded when they are received.
- If you need a different size or color of an item, we recommend returning your item to us, then placing a new order. For the fastest way to exchange an item for a different size or color we recommend selecting the option for a Momiform eGift Card For re-orders of the same item and color, we are happy to honor previously used promotions. Please contact Customer Service for assistance!
Multiple Order Returns
- If you would like to return items from multiple orders, please ship them back in separate packages. We will supply you with a different shipping label for each package. This will ensure that we will be able to process your return and refund quickly and accurately.
- Please contact Customer Service prior to returning the item so that way may assist you with your order!
- Free Return Shipping - Returns postmarked within 30 days of the order delivery date get FREE return shipping! For returns postmarked after 30 days, a $7 return shipping fee will be deducted from the refund amount if a Momiform pre-paid shipping label is used.
- Return Shipping Options:
- Use a Momiform pre-paid return label - Send your package back within 30 days of the order delivery date for FREE return shipping! Returns postmarked after 30 days of the order delivery date will have a $7 return shipping fee deducted from the refund amount.
- Ship the items on your own - Purchase postage from your preferred carrier. You’ll pay the carrier at the time you ship your return. No return shipping fees will be deducted from your refund amount.
- NOTE: Please be sure to include your RMA form to ensure your return can be processed correctly.
- * When purchasing postage, we strongly encourage you to insure your package and record the tracking info. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.